TUT TALKS
Y2K,
Internet, and Beyond!
These
are exciting times. Technology is
changing the way people do business.
The key to continued success is to take advantage of the technology and
apply it in ways that enhance our ability to address customer needs. Certainly the potential problems of Y2K have
many worried, yet there is a saying:
"If you are not moving ahead - You are falling behind."
We
are please to announce that our search for a new support/training person has
ended most successfully with the addition of Robby Gutierrez to our TUT support staff. Robby brings 7 years experience in direct customer support. Additionally he has already demonstrated
excellent writing and training skills.
Please extend a warm welcome to Robby as he joins our TUT family.
In
response to an overwhelming number of TUT user requests, we now have a web page
(www.tutsoftware.com) and in
conjunction a special area (User Group) where TUT users can confer and exchange
ideas. Please give it a try and using
the (Contact TUT) link from the home page, give us additional feed back on
further improvements you would like to see.
TUT 5.0 is finished and contains some Y2K cosmetic
fixes and a lot of wonderful new things including: AIA Billing, an enhanced Job Cost Report writer,
menu
programs to Void Checks (AP & PR),
and more that a page full of other new options. Please note that this is a MAJOR upgrade. It includes over 200
different program changes, several database schema changes, and more than a
years worth of work.
In the past it would take us almost a month
just to help everyone install the update.
With our customer base now over 115 and growing, customers expect
upgrades to be available both more frequently and in a timely manner. With this Y2K thing, almost immediate need
for upgrades from not only TUT, but both Novell and Microsoft as well will
probably be required. To this end, we
have made several substantial investments in technology to improve the way we
provide both Updates and Support.
Our
web page (www.tutsoftware.com) and
special high speed, always on, internet service (416K DSL fixed IP address) are
the foundation of our new direction.
Via our web site, through the (Support) link, you can down load the 5.0
Update. With the help of our recently
acquired installation tool called "Install Shield", you can install
and upgrade TUT yourself. I'm sure you
will recognize most of the screens from other products you have installed. This is the best and most popular
installation product on the market. You
can expect to see smaller maintenance type updates monthly.
By
now you are probable thinking one of three things:
"It
is about time!"
You
are probably already on the net and wondering where have we been. It should be noted that over 80% of our the
installations in the last year have been conducted "over the net" to
people who were already on the net. The
net has many useless, entertainment type, functions. However, so does the "Home Computer turned Home
Entertainment Center" and yet we welcome the reduced pricing and improved
computing power derived from wide spread non commercial usage. And still it CAN be used as strictly for
business and has in fact been a major factor in the business growth of
companies previously too small to afford computers. The Net is the same thing.
Overwhelming public acceptance of it's non-commercial aspect has brought
almost "free" availability of a technology which can be used to
benefit business as well.
"Ok,
if you insist BUT ?????"
If
you will follow these basic steps - most of your concern will be
addressed.
First:
Only plug the phone line into the modem when you need support or we have faxed
you notice of an important update now available. It is just like using the modem you have now for us to connect,
You only plug in when necessary. When
it is disconnected, no one can get into your computer.
Second:
If all you will ever use it for is TUT Support, it can be free. We know of several "free" internet
providers. Their catch is that you have
to put up with an advertizing banner on you screen - but only while on the
internet. The banner has no affect on
our ability to support and/or update you.
As long as you do not read the advertizing and do not buy something from
it, you can actually get "free lunch".
Third:
It actually makes sharing the fax and modem lines easier. Because you call out to the internet service
phone number (you are in control - you make the call) and it is not an incoming
call, the fax can just stay on and connected to the same phone number. Modems only fight faxes over answering an
incoming call.
"I'm
sure I do not want to go there at all!"
This
choice is yours to make. Be aware that
both DOS and Windows 3.1 are not Y2K compatible and will become extinct
December 31, 1999, while both Win95 and Win98 include everything necessary to
use the internet. The net is the
future. Some time later next year, we
will be implementing "Voice over IP", a way to both talk and remote
control support at the same time over the same 1 line through the internet. "Net Cam" cameras are already
available to see each other as we talk.
I saw a Dell commercial that included one in the package. It is just a mater of catching on and their
prices will tumble down where everyone has one.
The
other side of the decision is the ever increasing costs of operating the
"old manner" (ie people/phone time intensive). We have only raised our support $50 in
eight years. By using the cost
effective technologies of the net, we can continue to hold the line. For the "non-net" customers there
will be a support surcharge of $100 per year starting second quarter 2000. Please consider the net. Call me if you need further information.
"Back to the
Future". We are about 80% complete on a new
"Learning TUT' manual, a revised user manual will be next. The fourth major initiative after the Web
site, full time internet, and Install Shield was our acquisition of a training
course authoring tool called "Asymetrix
Tool Book". This tool will
help us build CD and Web based training courses for both Accounting and
Estimating, so that customers can train backup or additional personnel.
Finally
as some of you have already experienced, we are preparing written instructions
to solve many of the faxes we receive.
We are then compiling these faxes and will soon make them available via
our web page. We also now have 3 new
email addresses: moreinfo@ tutsoftware.com (grace)
help@tutsoftware.com (bob
& robby)
jim@tutsoftware.com (yours
truly)
Please
keep in mind that while this is our first effort at many of these services, we
are committed to quality services. We
have positioned TUT for the future by
bringing in quality people and investing in the latest technology. Your ideas and suggestions are encouraged as
we strive to exceed you expectations.
Jim
Meidl, President