TUT
TALKS
Yes,
You Are Y3K Compatible!!
No
one seems concerned about it. In fact,
until Y10K, if the earth still exists then, TUT will continue to work
fine. It is only from users of other
accounting software that we still hear about Y2K issues. "Construction Manager" by Software
Shops (now GEAC) continues to have problems.
There are several mason contractors among these users. We have converted a few already and urge you
to please pass on the names of any other struggling "Y2K victims" on
to us.
Many
of you have been getting your upgrades via www.tutsoftware.com. Our custom version of "InstallShield
Professional" has made the installing of TUT updates virtually
automatic. Everyone who has tried it,
has been very pleased.
The
companion service we started called "TUT ALERT" has not had the
participation we expected. We have
re-thought the concept and will now offer both email and FAX delivery of the
update alert notices. Please sign up
with either a Fax to 800-646-6885 or an email to help@tutsoftware.com and we will add you to the proper list. It is important that you are on one list or
the other.
More
"Free" Internet options are available every day. Get "Connected".
We
must be doing some things right, as May was our quietest support month per
customer ever. Good job Bob and Robby
in training and support.
Now
some specific issues:
Printers
We
continue to receive many inquiries about printers. To simplify things, I am now
recommending the 10 ppm Hp2100se laser ~ $699 for companies of 100 men per week
or less and the 17 ppm Hp4050se ~ $1,150 for those over 100. These printers are available through Office
Depot, Office Max, Etc or by calling 1-800-InSight for Insight Direct out of
Phoenix, Az.
Bigger TUT is now possible
For
monitors where the geometry is 800x600 or greater, it is now possible to change the font that TUT uses. This will result in TUT increasing in size
by up to 50%. This change must be made
directly onto your desk top and can not be just downloaded as an upgrade. Fax support for an appointment.
Windows 2000 - Ready to go!
We
now have installed Win 2000 on a work station in our office, installed TUT, and
did some light testing. All went
fine. Some tweaking of Win 2000 was
required. Please understand that
Win2000 is NOT being marketed as an upgrade to Win98. There are specific testing programs which will tell you how much
trouble an upgrade might present.
Unless you have some specific problem with Win98, upgrading is still not
recommended. If it comes with a new
machine, fine, just read the "Services beyond Support" section
closely.
Services beyond Support
TUT
has been a product now for almost 10 years and our customer retention rate
continues to be exceptionally high.
Recently there have been an increasing number of requests for types of
assistance which fall outside the scope of annual product support. We have struggled with how to fund these
services in a fair and professional manner.
They are often one time events and can require quite a range of effort
to complete. Until we get a better
suggestion, we will begin charging by the hour for the following services.
Retraining
of Operators: You should always have 2
people trained on how to operate TUT.
However , sometimes things just happen, and there is a void in who know
how to do what. We have produced a new
training manual that is working very well.
It is available upon request in CD form.
Setting
Up New Computers: About every three
years or so, folks upgrade their computers.
The problem is that they pay some local guy to move TUT over. Most of our users then call us to fix and/or
finish the job. Please just give us the
first shot at doing it right the first time.
Local
Networking Experts: While I'm sure
there are a lot of good qualified people out there, most are not familiar with
TUT's requirements and manage to cause some foul up requiring us to come in and
re-do the TUT stuff.
While
these specific items come to mind, please be aware that we are proficient
in many computer related areas and we
want to be responsive in providing the type of services that our customers
require to operate efficiently and professionally. Some of them are just needed on a "pay for when needed"
basis. Again, all ideas are encouraged.
Web Help
We
are in the process of building a "How To Do? / Frequently Asked
Questions" Web and CD help system.
Please submit the things that you have trouble remembering how to do, so
we can include them in our project.
Coming Features
Check
Reconciliation will be completed this 3rd quarter, also the ability to post
Labor and Burden cost codes through AP.
Please submit other requests via Fax as summer is our most productive
time for programming changes.
Just
a reminder: moreinfo@tutsoftware.com (grace)
help@tutsoftware.com (bob
& robby)
jim@tutsoftware.com (yours
truly)
Your
ideas and suggestions are encouraged as we strive to exceed your expectations.
Jim
Meidl, President